Abby Miller
45469 posts
Abby Miller is the editor of DMNews.
Best Responders Often Are the Highest Spenders
Tim Berry's otherwise excellent article (“Developing an Acquisition Modeling Strategy,” April 20) contains a minor technical flaw. He…
Energy Firms Turn up Dereg Competition
Energy service companies looking to light up their customer base before the start of staggered deregulation in New…
Consultants Bring Expertise, Objectivity to Operations
As the telephone becomes a greater generator of revenue and a better facilitator of one-on-one marketing, companies are…
Morbid Vanity Generates Thousands of Calls
Ten years ago, Vidal Herrera, living on disability after rupturing three discs by hoisting a 5-foot 2-inch, 285-pound…
IntelliQuest Positions Itself to Technology Marketers
IntelliQuest, a provider of information-based marketing services, Atlanta, is seeking to attract technology telemarketers with its new division,…
Circuit City Ends 1-800 Telephone Support
At a time when many companies are beefing up their call center support, computer and electronics retailer Circuit…
Sears pioneers voice activated answering for retail
Giant merchandiser Sears is pioneering voice recognition answering technology in the world of retail stores, allowing callers to…
Programmer's Paradise 1Q Sales Increase 36.8%
Software direct marketer Programmer's Paradise Inc., Shrewsbury, NJ, reported that net sales for the first quarter ended March…
DMA Privacy Policy: Customers in Question
Ken Magill's piece on the DMA membership compliance policy draft (“DMA Mails Privacy Draft to Members; Debate Begins,”…
New Higher Postal Rates: How Much? Why? When?
The U.S. Postal Service is near the end of a postal rate increase proceeding before the Postal Rate…