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Customer Experience
1382 posts
Niches Commonly Used by Social Media Influencers
Niche means a specialized segment of the market, a specific subset, or a particular demographic. Also, niche has…
Navigating Social Media Platforms During a PR Crisis
Social media platforms have shifted the way that both customers and companies communicate with each other. This is…
5 Ways to Use Customer Sentiment to Improve CX
Raise your hand if you’ve ever worked on the front lines of a brand—whether in a customer service,…
Marketing in the Midst of an Uncertain Environment
U.S. consumers are feeling the weight of a slowing economy and uncertain environment therein. Inflation is still high,…
How to Make Your Content Marketing Strategy More Customer-Centric
Content marketing strategy is for the direct benefit of your customer as much as it is for your…
What Small Business Owners Should Know About BNPL (Buy Now Pay Later)
Small business owners and online shoppers alike have probably heard of the Buy Now, Pay Later scheme already.…
What is Ethical Marketing?
Ethical marketing. Business ethics. Ethics. It’s nothing new. We all probably already have an idea of how ethics…
Customer Obsession: A Necessity
The customer is everything. You cannot sell anything without a buyer. Customer obsession is necessary. So how do…
Customer Service Values: Stand and Deliver!
Setting your team’s customer service values can help create a workplace mindset that draws everyone together with a…
Top WordPress Themes to Use for Website Marketing
WordPress, one of the largest online sites for Content Management Systems (CMS), is an important site for building…