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Customer Experience
1407 posts
Evolving Customer Demands: The Quest for New App Features
As the digital landscape rapidly changes, customers constantly seek newer and more engaging features in applications. From utilities…
Unpacking 2023 Retail CX Trends: The New Rules of the Game for Marketers
The retail sector is experiencing unprecedented shifts in customer expectations, technological advancements, and competitive pressures. With digital transformation…
Virtual Production Is Transforming the Future of Retail Marketing and So Much More
What is virtual production? Virtual Production (VP) combines traditional filming techniques with virtual environments and computer graphics to…
Dentsu’s AI Creates an Immersive Customer Experience
Dentsu, a leader in the customer experience management (CXM) industry, has partnered with Salesforce, a prominent marketing and…
The Rise of Inclusive Marketing: Avoiding Past Mistakes
Marketing has always been about reaching the right audience with the right message. However, for decades, the industry…
Optimizing Your Sales and Marketing Workflows for the Self Service Buyer
Self-service buyer journeys have been on the rise for years, but now they’ve become the norm for B2B…
Customer Experience Technology vs. CEM
As a business owner, providing a positive customer experience is crucial to success. After all, customers who have…
WOW Your Clients: Best Tips to Retain Your Customers
Relationships are extremely fragile. They will swiftly fall apart if they are not sustained. It is the same…
Customer Centric Strategies for Omnichannel Success
The concept of omnichannel has gained popularity in recent years, becoming evident at Retail’s Big Show – NRF…
Why Mozilla Acquired an AI Product Review Analyzer Company
Steve Teixeira, the owner of Mozilla, released on May 2nd that his company had purchased Fakespot, an AI…
