Telemarketing Concepts, a full service teleservices company based in Yorktown Heights, NY, has developed a web site to offer businesses tips on how to improve their call centers or start a telemarketing operation.
The web site, www.tm-concepts.com offers a wide range of areas for potential and current telemarketers including a page of telemarketing tips. This area offers advice in recruiting, technical experience, legislative information, telecommunications and reporting.
“There are a number of critical factors to consider in deciding how a company should handle its telemarketing programs,” said Richard E. Penn, chairman and CEO of Telemarketing Concepts. “Some companies will find that they have internal resources, technology and expertise to go it alone, while others clearly want to seek professional outside assistance.”
Telemarketing Concepts is a full-service company, specializing in providing consumer and business-to-business calling for the financial services, office products, publishing, insurance telecommunications, and utilities industries.