Apparel retailer Redcats USA will close its inbound call center in West Bridgewater, MA, at the end of June, resulting in the layoff of about 200 employees.
Inbound calls handled by the center will be transferred to Redcats USA call centers in San Antonio and El Paso, TX, the company said. Redcats USA described the closure as a functional consolidation aimed at streamlining operations and reducing duplication of effort.
Redcats USA brands include Chadwick's, Lerner Catalog, Jessica London, Lane Bryant Catalog, Roaman's, KingSize, BrylaneHome, BrylaneHome Kitchen, BrylaneHome Wishes and La Redoute USA.
