One on One: Daniel Newman on CX in 2030

“The future of customer experience is…now!” That’s the headline from extensive research conducted last year by Futurum Research, in partnership with analytics giant SAS. Futurum’s principal analyst and founding partner Daniel Newman got on the line with Kim Davis to provide an in-depth analysis of what current CX trends can tell us about how CX will look ten years from now. Get ready for a glimpse of the future.

For a deeper dive into the research results, download a copy of Experience 2030 here.

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