EDS, an e-business and information technology services vendor said yesterday that Motorola selected it to provide fulfillment and other services from its suite of customer relationship management offerings to support Motorola's new manufacturer/direct-to-reseller distribution model.
EDS, Plano, TX, will provide product fulfillment services and CRM resources including order management, customer interaction center service and distribution for Motorola Messaging Express.
“When faced with quickly adding a new distribution model, we needed a company that has demonstrated substantial experience in wireless logistics,” said Miguel Pellon, vice president and general manager, Motorola's Wireless Messaging. “EDS has the resources and infrastructure in place to meet the aggressive timetable our market demands.”
EDS services will include:
• Call center fulfillment services.
• Integrated catalog and inventory capabilities.
• Distribution, including warehousing, pick, pack, customization and custom packaging.
• Payment processing.
• Inventory and transaction reporting and management.
• Returns management