Chordiant Software, Inc. Cupertino, CA, a customer relationship management vendor, said yesterday that its Chordiant 5 Enterprise Platform has been selected by USAA to enhance its customer service system.
Chordiant 5 provides customer-facing staff with guided interactions, a managed end-to-end process and data entry validation. The Chordiant 5 suite will also combine various data on each of USAA's customers into a single view.
USAA, San Antonio, TX, has been serving military families since 1922 and has become one of America's leading insurance and financial services companies. The association offers its 4.8 million members a comprehensive range of insurance, banking and investment products and services designed to help them meet their financial needs.