Hitmetrix - User behavior analytics & recording

SureWest Selects InStranet Call Center Application

Communications provider SureWest, Roseville, CA, will implement InStranet Inc.'s call center productivity and self-service application in its customer-care contact centers, InStranet said yesterday.

Financial details of the agreement were not disclosed.

InStranet's Contact Centers In-Line application speeds service at centers by facilitating access to information, InStranet said.

Also, InStranet, Chicago, will present self-service options on SureWest's Web site to reduce inbound calls, InStranet said.

The application also provides analytics and reporting, letting SureWest track and measure content use.

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