Telecommunications carrier Sprint will provide call center infrastructure for the Bloomingdale's By Mail catalog business operated by Federated Department Stores, Sprint said yesterday.
Under the contract, Sprint will become the primary telecommunications provider for Federated's Bloomingdale's mail-order call centers, handling 1 million minutes of voice conversation annually. Financial terms of the contract were not disclosed.
Among the new services Sprint will provide Federated is a routing system for incoming calls to Bloomingdale's toll-free numbers that routes calls based on call volume, time of day, week or year and the caller's phone number. In addition, Sprint already provides audio conferencing, high-speed data services and international voice service for Federated.