ServiceFirst launches field service management tool

ServiceFirst Inc., a provider of on-demand service lifecycle management software tools for field service industries, released ServiceFirst OnDemand, a field service management tool that brings together features and capabilities needed by business owners/managers, field technicians and back-office administrators.

With ServiceFirst OnDemand, field service organizations now have capabilities previously available only with expensive, highly customized, client server-based software solutions. Companies can greatly reduce the cost of ownership, and ensure easy and fast access to mission-critical data from any computer at any time.

“We are enabling a dramatic business transformation for the millions of small and medium [size] field service companies across the country,” said Chuck Simmons, CEO of ServiceFirst. “For the first time, these businesses can easily access the powerful tools available for every part of their business, and do so remotely, without the large traditional license and integration services investment [that was] previously required. I am confident that the new, collective drive [that] ServiceFirst and our industry-leading partners are experiencing will continue to translate into new innovations.”

ServiceFirst has several partnerships to help service technicians do their jobs more effectively and efficiently, ensuring a positive experience at the point of service execution.

Partnerships with TouchStar (for call center automation) and Gearworks (for location-aware mobility) enhance service lifecycle management and reduce the total cost to the service organization.

ServiceFirst’s software ties call centers, field service, sales and office personnel together. It’s tailored to the needs of the services industry, including plumbing, electrical, pool and spa, irrigation and landscaping, security and alarm companies, and telecommunications.

Existing customers, such as Nationwide Communications Services, Technicold, and Sherrell Heating and Cooling, will begin using the newest version immediately.

“Our partnership with ServiceFirst creates a powerful solution for service companies that drives revenue and improves customer service,” said Brian Smits, TouchStar’s director of marketing. “Companies are now empowered with automated service call reminders, intelligent screen pops with customer information and service history, automated service order entry, call flow management, complete customer service center reporting, and cross-sell and up-sell outbound campaigns.”

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