SAP AG yesterday debuted the new version of mySAP Customer Relationship Management, a portal-based CRM solution.
The technology gives users easy access to information across multiple applications, data sources and Web services, the company said.
Features include new workforce management capabilities for customer interaction centers, a new partner portal, analytics for insight across all customer touch points, improved mobile capabilities and incentive and commissions management.
The announcement came at SAPPHIRE '02, SAP's international e-business conference being held in Lisbon, Portugal. This new version of mySAP CRM begins shipping at the end of September.