Precision Response Corp. introduced a near-shore teleservices outsourcing operation yesterday with the opening of a 43,000-square-foot call center in the Dominican Republic.
The facility is in Santiago de los Caballeros, the nation's second-largest city. It is in an area known for its bilingual population and academic institutions, according to PRC.
Jose M. Miranda, former vice president in Sitel's global solutions group, will lead the operation as vice president of Latin America and the Caribbean for PRC, Fort Lauderdale, FL.
PRC also operates 21 U.S. call centers and four in the Philippines and India. In developing the Dominican operation, PRC used the same model it employed while setting up its Asian operations, the company said.