Hitmetrix - User behavior analytics & recording

From the DM News Blog: Gethuman.com Trying to Get Some Customer Service

If you think your automated customer service system is annoying callers, you’re probably right.

A segment on the Today Show featured Paul English, the chief technology officer at travel search site Kayak.com and founder of gethuman.com, a Web site dedicated to exposing how long it takes a consumer to actually speak to a human being after calling a company.

The site keeps a database of customer service numbers and the procedure for bypassing the computer prompts and getting to a living, breathing representative. Visit http://blog.dmnews.com for more.

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