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FTC Cracks Down on Advance-Fee Loans Scam
The Federal Trade Commission and state Attorneys General are cracking down on telemarketers who charge consumers a fee…
DMI Renames E-Mail Service
Acxiom Corp. subsidiary Direct Media Inc. (DMI) is expected to unveil its e-mail marketing service under a new…
How to Maneuver Maze of State, Federal Laws
As a business operating within the teleservices industry, one of the most vexatious problems with achieving compliance with…
Business Booms As AT&T Accents Foreign Languages
Capable of translating 140 languages, 24 hours a day, AT&T Language Line Services, Monterey, CA, has swelled into…
Companies Pursue COPC-2000 Certification
As quality management programs such as ISO 9000 gain popularity with teleservices firms seeking to gain a competitive…
Business Ecosystems Enhance Marketing
Like most marketing professionals, you probably think the Web can provide — if not now, then sometime in…
Investing in Infrastructure: Utilities Ramp Up Customer Service
As the Clinton Administration aims to introduce federal mandates for electric utility deregulation, 16 states are already well…
Audio Book Club Teams With Shareholder Direct
Audio Book Club Inc. has teamed up with Shareholder Direct to launch a toll-free number that will deliver…
List Insiders
List Biz Evolving, Executives Say While the list industry laments the demise of the Kleid Co., some leaders…
Businesses Eager to Adopt Direct Mail Tool
Predictive modeling, also known as list scoring, is an underused tool that can boost outbound response rates for…