NEW ORLEANS — The American Teleservices Association announced a new chairman and four new members to its board of directors here yesterday at its 19th Annual Convention & Exhibition.
Thomas Rocca of KPI Group will replace Bill Miklas of Sitel as chairman of the ATA board. Miklas' one-year term ended yesterday.
The four new board members are Stuart Discount of Tele-Response Center Inc., David Maxwell of MBNA, Gil Stallings of Metropolitan Life Insurance and Kathleen Thompson of First USA. All will serve three-year terms on the board.
Tim Searcy, former ATA president, won a new three-year term as a board member. Lisa DeFalco of TPG Telemanagement will return as vice chairwoman, Kathryn Barber of Barber Consulting will serve as secretary and Andrew Miller of MemberWorks will return as treasurer.
