Airborne Express has gone live with the first phase of its Onyx Software CRM implementation to 700 employees, Onyx Software Corp. said yesterday.
“In our market, speed and effectiveness are key to everything we do, and Onyx has continually demonstrated its ability to deliver technology that supports these core values,” said Dave Billings, senior vice president and chief information officer at Airborne Express. “We got the CRM we needed, at a price we could afford and in the time frame we wanted.”
Airborne is using Onyx Employee Portal to integrate information from many information systems and support a single sales and marketing process across seven separate sales divisions.
Airborne Express has planned additional phased implementations to expand its use of Onyx across more departments to achieve additional business benefits.
“The phased implementation approach is ideal for us from a cost standpoint,” Billings said, “and because it enables us to use what we've learned to make each successive implementation that much easier.”