Latest News

Etailer Taps Data with Appealing Results

Etailer Taps Data with Appealing Results

Gift basket purveyor Harry & David uses multivariate testing to give its e-commerce visitors the online experience they crave.

More News

Accenture Acquires Acquity

Accenture Acquires Acquity

The digital agency is the third new puzzle piece added to Accenture Interactive in the past six months.

Technology Is Changing the Way We Market—and Spend

Technology Is Changing the Way We Market—and Spend

As marketing budgets grow, technologies are getting a bigger slice of the pie, says Gartner's Laura McLellan

For Club Monaco, Social is Always in Season

For Club Monaco, Social is Always in Season

Social engagement is all the rage, whether spring, summer, fall, or winter

Direct Line Blog

Marketing Needs More Studio Screentime

Marketing Needs More Studio Screentime

A study from the University of Utah's David Eccles School of Business indicates that movie studios are by and large doing an inefficient job with their marketing.

Out-of-the-Box Thinking

Out-of-the-Box Thinking

Think direct mail is old school? Think again.

Case Studies

Columbus Retailers Discover New Mobile Territory

Columbus Retailers Discover New Mobile Territory

More than a third of the opt-ins to a promotion at an Ohio mall made purchases at participating stores after receiving text messages.

A Fresh Email Strategy for Fresh Water

A Fresh Email Strategy for Fresh Water

How charity: water met its $1.7m fundraising goal in a single month with a more mature email strategy.

Opinions

Ready for an Omnichannel World? Your Customers Are.

Ready for an Omnichannel World? Your Customers Are.

More than just marketing in the channels customers use, marketers should provide purchase ability, as well.

The Next-Generation CMO

The Next-Generation CMO

Three approaches marketers must take to adapt to marketplace changes and ever-increasing expectations from customers and the C-suite alike.

Banking on Customer Experience Management

Banking on Customer Experience Management

Leveraging next generation online CEM to drive business results.

The New Bottom Line: Customer Success

The New Bottom Line: Customer Success

Marketers aiming to increase retention must embrace a customer-success philosophy.

The Blending of Marketing and Service

The Blending of Marketing and Service

Why social customer service must be a part of a company's marketing strategy.

Analysis

Turning Loyal Customers Into Brand Evangelists

Turning Loyal Customers Into Brand Evangelists

Customer loyalty and brand evangelism is all about engagement, whether you're a regional brand or a national corporation.

USPS: The Next Amtrak?

USPS: The Next Amtrak?

Concerning the future of the USPS, one thing is abundantly clear: It is going to change, sooner rather than later, and in significant fashion.

Everyday Email Essentials

Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.

Liking Social Data

Liking Social Data

Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

List Buying Versus List Building

List Buying Versus List Building

Building a list takes time and resources, but some experts say that buying the wrong list can cost businesses their reputation.

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R2C Group

R2C creates, produces, distributes and measures messages that inspire and compel consumers to do something with a brand to drive commercial advantage. The full-service advertising agency specializes in creative, production, media, analytics and performance.

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Featured Articles

Delivered: Fitness Postcards

Delivered: Fitness Postcards

What's in our mailbox this month: fitness postcards from Retro Fitness, American Woman Fitness Centers, Union's United Taekwondo Academy, and Bally Total Fitness. (We're totally pumped.)

Liking Social Data

Liking Social Data

Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

Everyday Email Essentials

Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.