When A CEO Becomes An Author: One on One With Joshua March, Conversocial

Joshua March, CEO/co-founder of Conversocial, and author of the recent release “Message Me: The Future of Customer Service in the Era of Social Media and Artificial Intelligence,” gives us a behind-the-scenes look at the creative processes, challenges and rewards of writing your first book, along with what it takes for CEOs to position themselves as both leaders of their brand or organization, as well as a thought leader in their field of expertise. 

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