Voice Recognition System Allows Customers to Talk Back

iVoice.com plans to market its Stand-Alone Speech Recognition Auto Attendant program to customer relations departments of online and offline retail firms, according to a spokeswoman for the company.

Announced yesterday, the product works similarly to a touch-tone directory, but in this case, the customer submits service requests by voice instead of using the telephone keypad. Other systems which provide the same service are currently available on the business-to-business market; however, company spokeswoman Paula Kane said the iVoice system was different because firms can apply it to the voice mail system they have in place.

“We think that call centers are a perfect fit,” Kane said.

Cost of the program is $3,499.

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