1 min Customer Experience Playboy CEO is no bunny Today’s luncheon at the DMA’s Fast Forward conference in New York was hosted by Christe Hefner, daughter of… Abby MillerAugust 2, 2007 Read More
1 min Customer Experience Airlines still don’t get it This is the chart I encountered when trying to figure out how to use existing miles to upgrade… Rose GordonApril 16, 2011 Read More
2 min Customer Experience DM industry: Where it’s at The annual Direct Marketing Association show is always a great temperature check for the industry as a whole… Cara WoodOctober 23, 2009 Read More