United Parcel Service now accepts UPS Ground Authorized Return Service packages and other ground return services at its 40,000 drop box locations, the Atlanta company said yesterday.
UPS said it created the option because post-sales customer service is crucial to maintaining a competitive edge among home-based shoppers. In a Harris Interactive survey for Newgistics, a returns management solutions provider, 92 percent of online shoppers said they are “somewhat” or “very” likely to shop again with a retailer whose returns process suits them. Also, 85 percent said that if the returns process is inconvenient, they are “not very” or “not at all” likely to shop again with a direct retailer.
Acceptable drop box ground packages must be labeled as UPS returns packages. These include Authorized Return Service, UPS Electronic Return Labels, UPS Returns on the Web, UPS Print Return Label and UPS Print and Mail Return Label. Package dimensions cannot exceed 16 by 13 by 2 inches.
The online UPS Drop-Off Locator, which lists box locations along with detailed maps and directions, can be found at www.ups.com.
