CRM and billing provider Amdocs, St. Louis, MO, announced yesterday that Union Bank of California, the state's third largest commercial bank, has expanded its Amdocs ClarifyCRM deployment across its commercial call centers.
Union Bank first implemented Amdocs ClarifyCRM in 1999.
Over the course of the next year, Union Bank plans to deploy Amdocs ClarifyCRM in its high-volume consumer call centers.
In addition, it will build real-time interfaces to legacy systems to deliver users a unified view of consumer interaction history across all communication channels.
