Siebel Systems Inc. announced the availability yesterday of Siebel Contact Center Performance and Siebel Sales Performance for call center and sales organizations.
The applications assist with measuring call center and sales organization effectiveness. Contact Center Performance helps call centers increase cross-selling and upselling during inbound calls.
Using the applications, companies can monitor costs and organizational competence, communicate goals, provide employee training and track employee performance. Features include:
· Scorecarding and analytics.
· Communication and productivity tools for contact and sales agents.
· Performance and compensation management.
· Training and competency management.
· Employee services capabilities for administrative tasks and internal support.