Nextel Communications, Reston, VA, has chosen RMH Teleservices to provide inbound call center services for its wireless communications customers.
RMH, Bryn Mawr, PA, said it expected to begin serving Nextel in the middle of the first quarter. Terms of the deal were not released.
The Nextel contract may provide a needed boost for RMH, which suffered a financial setback at the end of 2000, forcing the closure of several of its call centers. Revenue for the last three months of 2000 fell $3 million short of expectations.
However, in January the company said revenues for the last three months of 2000 totaled $32.9 million, a 15 percent increase over the same period in 1999. Though RMH lost a major insurance client, which led to the call center closure, business among its financial clients increased 34 percent.
