Pegasystems Inc. and Sun Microsystems Inc. said they have an expanded relationship to bring customer relationship management services to Sun's UNIX platform for customers in banking and healthcare markets.
Both companies will participate in joint engineering, business development and co-marketing and sales efforts.
According to both companies, the product enables fast implementation and maximized results and allows companies to focus on the customer.
PegaCRM helps companies improve the efficiency, consistency and intelligence of their customer service operations by driving the automated fulfillment of customer service requests across the Web, call centers and other points of contact. The product will run on Sun's Solaris Operating Environment, Sun Enterprise servers and Sun StorEdgedisk arrays.
Blue Cross Blue Shield of Massachusetts and Westdeutsche Landesbank Girozentrale are two customers using the product. Pegasystems is based in Cambridge, MA, and Sun is in Palo Alto, CA.
