The U.S. Postal Service's Parcel Return Service has generated $5 million in revenue since it began as a two-year pilot program in October, the postal service said last week.
Parcel Return Service lets mailers provide customers with a prepaid return label that can be included in shipments, mailed to customers or made available to customers for download via the Internet.
Merchants, or their parcel consolidators who have been approved as participants for the pilot, can pick up returned merchandise at a post office delivery unit or bulk mail center.
Newgistics, a returns management company in Austin, TX, was the first company to use PRS. It has generated the bulk of the revenue, more than $4.5 million, on volume of 1.5 million parcels. Nordstrom recently began using PRS, and its consolidator, American Package Express, Irvine, CA, picks up its merchandise returns.