Onyx Software Corp. yesterday released the latest release of Onyx Employee Portal, a customer relationship management system that combines CRM functionality with third-party applications and Internet content in a single, customizable interface.
Onyx, Bellevue, WA, released the first version of OEP nearly two years ago.
OEP 3.0 uses Onyx Enterprise Application Server, the company’s XML-based integration and customization platform, to deliver scalability and extensibility.
Designed in concert with Onyx's Web-based portals for customers and partners, Onyx Employee Portal is the flagship product of the Onyx Enterprise 2001 suite of desktop CRM portals.
According to Onyx, OEP provides one-click access to Internet content for marketing, sales, service and support users through a single interface. With integration to third-party applications, front-office workers no longer have to toggle between multiple applications. Without leaving the portal interface, users have access to productivity tools, Web collaboration, complex product configuration, knowledge bases, expense reporting and applications.
OEP can be personalized for departmental and individual needs, enabling employees across the enterprise to gather and share critical customer information, conduct one-to-one marketing campaigns, effectively manage existing accounts and new sales opportunities and provide superior customer service and support.