One on One: Peter Rivera Discusses Digital Transformation

Digital transformation affects every part of an enterprise. Customer experience, sure. In embarking on such a task, businesses must also be consulted, trained even, on their corporate culture and employee experience. DMN’s Chris Wood recently sat down with Peter Rivera, who leads the innovation advisory practice in North America for Avanade, a Microsoft-based digital business solutions provider. They discussed what clients and employees benefit from most during the process, as well as some of the positive effects that automation brings, in freeing up workers to take on higher value tasks.

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