Customer Futures is an international members-only network of learning groups consisting of executives from non-competing businesses that meet quarterly to share knowledge in the areas of customer management and customer experience management. There are currently forums based in the UK, Ireland, Hong Kong, Australia, Canada, South Africa and the Netherlands. The company is owned by OgilvyOne.
Naras Eechambadi, Ph.D and CEO of multichannel marketing solutions provider Quaero will be the facilitator of the first US forum, scheduled for September 9. Charter memberships are currently available.