Siebel Systems Inc. said yesterday that the New York City Department of Small Business Services chose Siebel CRM OnDemand for its hosted CRM solution.
Siebel CRM OnDemand will let the department track the number and types of interactions with small businesses and the progress and results of different service types, the San Mateo, CA, CRM provider said.
The decision was the result of a competitive request-for-proposal process.
The department was developed as part of New York City's commitment to increase opportunities for local businesses and improve the service that the city provides to its business community.
The solution will let service representatives use core constituent data to offer additional programs and services. For example, when an entrepreneur inquires about opening a business in Manhattan, the department representative can offer other services, including financing options and entitlements to energy incentives.
The department uses Siebel CRM OnDemand's customizable reports, service request management, solutions knowledge base and service analytics.
Melissa Campanelli covers postal news, CRM and database marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters