Newgistics Inc., a returns management solutions company for direct retailers, announced yesterday a strategic partnership with software solutions developer CommercialWare, Natick, MA.
Newgistics' SmartLabel returns service lets customers return merchandise purchased online or through catalogs. Customers detach a prepaid, pre-addressed barcoded SmartLabel from their order summary, affix it to their return package and drop it off with the U.S. Postal Service.
CommercialWare's CWDirect streamlines order management, fulfillment and customer service for direct marketers and retailers.
Through the partnership, SmartLabel will be integrated into CommercialWare's CWDirect 7.5, allowing CommercialWare clients to provide better tracking of returns for themselves and their customers.