NeimanMarcus.com is using LivePerson Service Edition for its real-time customer chat capabilities, LivePerson Inc., New York, said yesterday.
Neiman Marcus standardized its online support with LivePerson to provide a new customer communication channel for the upcoming holiday shopping season. According to LivePerson, Neiman Marcus now can provide consumers an online support channel to ask questions and get help while they are browsing and buying at NeimanMarcus.com.
Unlike e-mail, LivePerson-enabled chats help Neiman Marcus address customers' questions in real time. In addition, customers do not need to disconnect from the Internet to place a phone call to customer service.