Kana Debuts Vertical Market Products

Kana, Menlo Park, CA, a CRM applications provider, announced a new line of customized applications:

· Agent IQ for Retail Banking is an agent-facing application that provides guided service-resolution capability to front-office contact center agents to quickly resolve complex processes and multi-step transactions at a lower overall cost.

· Agent IQ for Branch Banking is designed to help companies that have many distributed retail outlets or branches achieve greater agent proficiency through a consistent employee knowledge portal.

· Agent IQ for Telecommunications aims to help telecom providers reduce the cost of resolving service requests concerning networks, billings and configurations and installations from corporate customers.

· Customer IQ for Online Banking is a single point of self-service contact for customers leveraging the Web for banking assistance. It is designed to improve the online experience for the retail banking customer and reduce service costs, Kana said.

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