The Internal Revenue Services has awarded a contract for call center infrastructure services worth $150 million over six years to customer-contact technology provider Aspect Communications, San Jose, CA.
Aspect's call center technology will be installed in 40 existing IRS call centers nationwide. The contract also includes maintenance, service and training for IRS call center personnel.
According to Aspect, the IRS has more contact with consumers than any other public or private U.S. organization. Approximately 110 million people contacted the agency by telephone in 2000, the company said.
Aspect also announced that Blue Cross and Blue Shield of Kansas City also had become a customer. Financial details of this contract were not disclosed.