Infographic: 10 tips for doing customer service on social media

These days everyone expects companies to respond to their complaints on social media, and indeed its much better than staying on a phone line listening to Muzak waiting for a voice to appear. However, being purely digital in your response has its drawbacks too,

Here are ten tips from social customer service experts in different industries that are a great guide to follow:

Check them out in this infographic from social media engagement platform Sentiment.

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