FutureCall Telemarketing West Inc., a teleservices firm with 1,100 workstations, has shortened its name to FutureCall after its acquisition by a private investment company.
The identity of the investment company was not disclosed. The company, which changed hands earlier this month, will keep its headquarters in Colorado Springs, CO, and maintain its four call centers in Colorado Springs; Augusta, GA; Dunmore, PA; and Hastings, NE.
FutureCall announced a new executive team and said it would begin an initiative to improve the company's technology infrastructure. Planned improvements include expansion of the firm's outbound calling and inbound call handling capabilities, and the addition of features such as digital call recording, interactive voice response, graphical user interface, voice-over-Internet protocol and Web integration.
The technological expansion is expected to be complete by the end of the year. Further details about the transition to the new ownership were not disclosed.
