Fair, Isaac and Company Inc. announced yesterday it bought Nykamp Consulting Group Inc., a CRM strategy and implementation services company. Terms of the sale for the privately held company were not disclosed.
Melinda Nykamp founded Nykamp Consulting, Oakbrook Terrace, IL, in 1996, with the goal of turning customer information into business direction. In addition to its Chicago-area headquarters, the firm has offices in Denver, Los Angeles, Boston and Dallas.
As a division of Fair, Isaac and Company, San Rafael, CA, employees will continue to operate from their current locations.
According to Fair, Isaac, the company's decisioning analytics have already had significant impact, particularly within top financial services organizations. The addition of Nykamp's employees, services and blue-chip client base will create new opportunities for customers to leverage and integrate the complementary capabilities and intellectual capital that Fair, Isaac will now offer.
“Our customers often demand a solutions orientation to the delivery of our enterprise-wide Strategy Machines, like MarketSmart,” said Tom Grudnowski, Fair, Isaac CEO. “As such, our intent is to increasingly provide consulting services as the vehicle for implementing these leveraged analytic solutions. Our analytic offerings tend to require consulting expertise rather than simply product-level instruction. Nykamp has demonstrated the ability to blend the right mix of customer service with analytic solutions and should help us grow in the marketing services arena.”