Customer relationship management vendor E.piphany Inc. yesterday announced the debut of E.piphany Service 6, a family of multichannel customer service applications.
E.piphany Service 6 includes E.piphany Contact Center for call center and multichannel customer service environments as well as E.piphany Customer Support for complex case-management environments.
The family also includes E.piphany E-mail Response and E.piphany Web Self-Service applications for call centers as well as E.piphany Insight for Service to allow customer service managers to understand and optimize their operations.
E.piphany, San Mateo, CA, said the new product lets customer service agents resolve service issues quickly. In addition, the solution ties the contact center into other customer management applications, back-office systems and analytics.