Dos and Don’ts: Online copywriting

Consumers interact differently with copy on the Web than they do with traditional marketing media. Transferring copy from a printed brochure online is not a recipe for success. Web copy must embrace online consumer behavior and be relevant to the audience’s needs.

Chip Reingold, chief creative officer, Blast Radius

Do: Seduce the audience

Every great seduction begins with engaging conversation. Break the ice either boldly or slyly, but give your audience something to engage with. Genuine insight served with wit or intrigue is a great start. Let your personality shine through – you’re selling a connection as much as any product or service. Success depends on understanding all aspects of the audience and delivering relevant information and experiences.

Don’t: Forget to listen

Make sure you are creating a dialogue, not a monologue. Give the audience a part to play. Be attentive. With every reaction and interaction, they’re telling you something about themselves. If you haven’t given them anything relevant or a way to engage/respond, you’ll lose them fast. Use this information to lead them through click by click. Are they looking for cold, hard facts? Do they want to be entertained? Make the information accessible, easy to understand and interactive. Listen and learn.

Steve Capp, chief creative officer, Unit 7

Do: Optimize your copy for people in addition to search engines.

Sure, having searchable words and targeted keywords is crucial if you want the search engines to find you, but you don’t want to lose your readers in the process. Selling is about connecting with people and building relationships. Your words are your virtual handshake, extending to those who probably trust a stranger more than they trust your brand. What you write needs to inform, educate and entertain, but it also needs to connect and build trust. Your readers want to know that you get what’s going on in their lives and that you actually care about them. So get to know who they are. And then write the way they speak. People instinctively trust those who speak like they do. Keep it conversational, concise and simple. Big words may impress, but your job is to communicate and engage. Avoid words that sound like you’re selling something because it will just sound like you’re selling something. And the only thing that will build is resentment.

Don’t: Try to retrofit a static piece of offline copy into an interactive medium.

You’re now speaking to an impatient online reader or, more appropriately, an impatient online scanner. Gone is the luxury of the beautifully crafted setup. On the Web, your reader wants the conclusion up front. Think the “inverted pyramid” approach to writing copy. Every word has to hold their attention and move them toward whatever it is they’re looking for. Headlines have to be meaningful rather than clever. One idea per paragraph is a good rule of thumb. Speaking of which, stay away from clichés. Include searchable words and targeted keywords so the search engines will find you. Of course, there are rules in the offline world that also apply to the Web. Know who your target is and convince them of what the product can do for their life rather than how many cool features it has to offer. And when you have figured out that magnificent amalgamation of the traditional and the technological, don’t let a typo be the thing they remember.

Daren Trousdell, Managing Director, NY, Isobar North America

Do: Try writing your next line of copy in 140 characters or less.

If you look back four to five years ago, people interacted with Web copy in a somewhat passive way. They would navigate to a Web site or see a banner and then take action – hopefully click and buy. Today we are consuming digital content in a completely different way; one that is short, dynamic and increasingly personalized. The task in front of us as digital copywriters to get our complex and sometimes long-winded thoughts condensed into smaller segments. To start, the approach needs to maintain some fundamentals like understanding the audience, being concise and most importantly bringing a sense of humanity into your work. When constructing the line, script or piece of Web content, remember the consumer is time-starved and success lies is in making each word count in the Facebook and Twitter world.

Don’t: Lose the elegance and punch you’re used to in adapting to the digital rules of copywriting.

Web copy continues to evolve but its purpose will always be to drive a valuable result – sales, data collection, etc. I see people falling into the trap time and again of forgetting to maintain a focus on purposeful communications. Remember that copywriting is a creative discipline and this affords the flexibility to bring new ideas and techniques to the table. The best Web copy has and always will be clever with a heavy call-to-action. I am excited to see the medium evolve but I also worry about the art of copywriting losing itself to the technology. 

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