YOUcentric Inc., an e-business relationship management software solutions provider, and DiaLogos Inc., Boston, a customer relationship management vendor, announced an alliance yesterday.
Under the agreement, DiaLogos' technology, retail and financial services clients will be able to use YOUcentric's YOUrelate software application., which allows businesses to manage information and interactions among customers, sales partners, employees and suppliers in real time using the Web from a desktop, cell phone, palm device or pager.
“This is a win-win — not only for DiaLogos and YOUcentric, but more importantly for our clients who will benefit from this relationship,” said Vernon Tirey, CEO of DiaLogos. “We expect our clients to make significant gains in revenue, profit and market share as a result of this powerful alliance.”
YOUcentric will work closely with DiaLogos' project teams and their clients to design, develop and implement YOUrelate, including significant training of clients' IT staff to ensure a seamless transition once the solution is deployed.
“This alliance will help us grow our customer base in the technology, retail and financial services markets,” said Mark Diedrich, vice president for alliances and channels at YOUcentric. “We look forward to working with DiaLogos to realize the benefits of our exact-fit solutions for DiaLogos clients.”