The Dartnell Corp., Chicago, which specializes in business training and information publishing, recently debuted two newsletters targeting inbound call centers and telemarketing operations.
Inbound Service and Outbound Selling aim to meet the specific training and motivational needs of the rapidly growing call center market.
The four-page, biweekly newsletters are filled with skill-building tips, anecdotes, problem clinics and quizzes. They also feature “What would you do?” scenarios in order to apply true-to-life service and selling situations.
Inbound Service targets customer service representatives who handle inbound calls. It provides ideas on dealing with everyday problems. Outbound Selling focuses on product or promotion specific programs and ways to help agents with relationship-building techniques. They can be purchased by accessing www.dartnellcorp.com.