Fidelity National Financial Inc., Jacksonville, FL, and its Fidelity Information Services division announced a five-year relationship yesterday with Wings Financial Federal Credit Union, a credit union for employees of the air transportation industry.
Wings Financial, Apple Valley, MN, will implement Fidelity's Miser technology suite, encompassing core processing, browser-based branch automation, business intelligence and CRM capabilities.
Core processing activity for Wings Financial will run on Fidelity's Miser system, an integrated and open solution designed to help mid-tier to large credit unions speed processing, manage workflow and automate many traditional credit union functions.
Wings also will deploy Miser Business Intelligence, which gives analytical capabilities to every level of the credit union's staff, from the back office to executive management.
And Wings will implement Miser Branch Automation, a browser-based solution that will deliver teller, platform, call center and back-office functionality via the credit union's intranet. It also will let employees view and manage member relationships on an enterprise-wide basis via a single, intuitive user interface.
Fidelity also will deliver integrated Miser CRM capabilities — complete with contact, prospect, referral, sales and campaign management tools — to help Wings maximize the lifetime value of member relationships.
Melissa Campanelli covers postal news, CRM and database marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters