Hitmetrix - User behavior analytics & recording

Cox Picks ACS for Third-Party Verification

ACS Inc. has won a contract to provide third-party verification services for telecommunications provider Cox Communications, the companies said yesterday.

Financial details of the agreement were not disclosed. Third-party verification involves providing recorded confirmation when a customer switches telecommunication providers or orders new services.

Cox will be able to access recordings of conversations ACS agents have with customers by using a Web-based retrieval system.

ACS is a worldwide teleservices agency that employs 30,000 people in 35 countries. Cox is a multi-service communications company that provides cable, broadband and telephone services to 6.2 million customers.

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