Convergys Corp., a provider of integrated billing and customer care services, announced enhanced customer service and technical support programs this month that give an integrated view of a customer's contact history and improve call-handling efficiency.
They are available as stand-alone programs or integrated with Convergys' Catalys IP billing solution. When the programs are integrated with Catalys, businesses can view billing information through a single system, minimizing screen changes.
The programs are tailored for e-service providers with more than 250,000 customers.
Other features include standard business insight and contact center insight reports that list why customers communicate with a company. Convergys said these reports will let companies become learning organizations, allowing them to actively modify their businesses to suit their customers' needs.
For more information, call 513/723-7153.
