Convergys Corp., a billing, employee-care and customer-care services vendor, said last week that it has purchased the business and assets of TelesensKSCL Ltd. of Edinburgh, Scotland, a subsidiary of TelesensKSCL AG of Cologne, Germany.
TelesensKSCL developed and licensed billing systems for voice and data services for mobile networks in the global telecommunications industry. More than 19 million people in 30 countries received their telephone bills through TelesensKSCL's billing and customer-care applications. The company's clients included three of Vodafone Group plc's European operations (Ireland, Greece and Romania), Smartone in Hong Kong and Finnish mobile operator Radiolinja Oy.
Convergys, Cincinnati, said the acquisition will bring opportunities to provide advanced billing and customer-care products to TelesensKSCL's existing client base as well as strengthen its support of two clients it previously shared with TelesensKSCL: mmO2 plc and Orange France.
Convergys will employ about 230 former TelesensKSCL employees in locations in Scotland and France.
“This acquisition is an important development for Convergys as well as for TelesensKSCL's many international communications clients,” said Steve Robertson, president, Convergys International.
Robertson said the acquisition builds on Convergys' publicly stated strategy to accelerate revenue growth and market coverage in billing and customer care internationally. He said it also brings financial stability and operational resources to support TelesensKSCL's clients who faced uncertainty about the future of their billing systems with the announcement of TelesensKSCL's insolvency.