CDC Software acquires Respond Group

CDC Software has acquired Respond Group Ltd., a European provider of software applications for improving customer service through the management of complaints and enterprise feedback.

Atlanta-based CDC Software is a wholly-owned subsidiary of Beijing-based CDC Corp. and a provider of enterprise-software applications and consulting services. Terms of the deal were not disclosed.

“We are very excited to have Respond join our global organization that is achieving consistent success as a leader in industry-specialized software solutions,” said Eric Musser, president of CDC Software.

“We are clearly demonstrating that CDC Software is not taking the slash-and-burn approach of the typical consolidators. Rather, we are creating real value by expanding the depth of our industry applications through investments in organic innovation, as well as targeted acquisitions. Adding the complementary industry expertise and applications of Respond will yield very positive results for our respective customer bases.”

CDC Software said the Milton Keynes, Britain-based Respond applications and organization are highly complementary to its Pivotal CRM solutions. Respond also brings 800 customers to the CDC Software family of more than 5,000. Those customers include AXA Insurance, Barclays and Aegon.

The Respond solutions are also widely deployed in government organizations, which CDC said would create opportunities for cross-selling Pivotal CRM applications and other enterprise software and consulting-service offerings from CDC Software. Additionally, Pivotal CRM’s sales and marketing applications are widely deployed in the home-building and real estate industries. The importance placed on complaint management, improvement of customer service and increased satisfaction in these industries is expected to create additional cross-selling opportunities for the Respond applications.

In addition to the synergies of the product lines and industry expertise, both CDC Software and Respond are Microsoft Certified Partners, and the respective applications share complementary architectures based on standard Microsoft platforms. The applications are deployed securely via the Internet, enabling a low-cost, low-maintenance browser-based deployment. The Respond applications and Pivotal CRM are also both designed to be highly flexible and easily adapted to model the unique business practices of each customer.

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