InBusiness Teleservices Inc., Batavia, IL, will use SoundBite Communication’s personalized prerecorded messages in outbound calls to energy consumers for its clients. The teleservices agency will use the messages to send payment reminders, schedule maintenance, and repair appointments, and distribute information during power outages.
Through text to speech technology, messages can be personalized so that consumers are addressed by name in the calls. Voice recognition lets SoundBite capture consumer voice responses, and consumers can input information by using the keypads on their touch-tone phones.
Prerecorded messages will relieve InBusiness call agents from time-consuming duties such as collections, which SoundBite will automate, and free them to conduct outbound sales calling and inbound customer services.
The two companies also will market their partnership jointly to their existing client bases. InBusiness clients include Agway Energy Products, Constellation NewEnergy and Dominion Retail, while SoundBite has serviced PECO Energy, Nicor, and Keyspan.
The collaboration between InBusiness Teleservices Inc. and SoundBite Communications in 2003 marked a significant advancement in the teleservices industry. InBusiness Teleservices, based in Batavia, IL, decided to leverage SoundBite Communication’s cutting-edge personalized prerecorded messaging system for outbound calls to energy consumers. The primary objective was to enhance communication efficiency and offer a more tailored experience to the end-users.
Key Features
One of the key features of this collaboration was the utilization of SoundBite’s text-to-speech technology, allowing the teleservices agency to create personalized messages that addressed consumers by name in outbound calls. This level of personalization aimed to make communication more engaging and relevant to the individual recipients. Additionally, the incorporation of voice recognition technology by SoundBite allowed for the capture of consumer voice responses during calls, providing a dynamic and interactive element to the communication process. Consumers were also given the option to input information using the keypads on their touch-tone phones, adding convenience to the interaction.
The use of prerecorded messages served multiple purposes for InBusiness Teleservices. It allowed them to send payment reminders, schedule maintenance and repair appointments, and distribute crucial information during power outages. These functionalities not only improved the overall customer experience but also streamlined operational processes for InBusiness Teleservices.
Impacts
One notable impact of implementing personalized prerecorded messages was the liberation of InBusiness call agents from time-consuming tasks, particularly in the realm of collections. SoundBite’s automation of collection processes enabled call agents to redirect their efforts towards more strategic activities such as outbound sales calling and inbound customer services. This shift in responsibilities not only improved the efficiency of operations but also potentially contributed to a more positive work environment for call agents.
The collaboration extended beyond operational enhancements, as the two companies decided to jointly market their partnership to their existing client bases. InBusiness Teleservices had a roster of notable clients, including Agway Energy Products, Constellation NewEnergy, and Dominion Retail. On the other hand, SoundBite had provided services to prominent companies such as PECO Energy, Nicor, and Keyspan. The joint marketing efforts aimed to showcase the benefits of their collaboration and attract new clients who could benefit from the innovative solutions offered by the combined expertise of InBusiness Teleservices and SoundBite Communications.
Conclusion
In summary, the partnership between InBusiness Teleservices Inc. and SoundBite Communications in 2003 exemplified a strategic alliance that not only improved operational efficiency but also introduced innovative technologies to enhance customer communication in the teleservices industry. The joint marketing initiatives aimed to expand their reach and bring these advancements to a wider clientele.
Featured image provided by Alex Andrews; Pexels; Thanks!
