Businessmall.com, Clearwater, FL, said this month it partnered with eOn Communications Corp., Memphis, TN, to launch a 70,000-square-foot contact center in Clearwater. The center will employ 1,000 agents to support the company's business-to-business sales and its TheYellowPageDirectory.com operation.
CustomerLinx, Reston, VA, opened a contact center this month in Durant, OK, that will provide outsourced customer care for e-commerce companies. The $1.5 million center will incorporate database management in addition to handling customer contact through fax, voice, e-mail and live Web chat. It opened with 150 employees but has the capacity to house up to 600 agents.
IJNT.net Inc. opened a contact center this month at its Irvine, CA, headquarters to provide customer care for the company's variety of Internet access services nationwide. The new center eventually will employ about 90 agents. IJNT.net, which also operates the UBNetworks, a local exchange telecommunications carrier, is testing the center to support the company's wireless, fiber-optic and dial-up Internet-access customers.
M&I Data Services, Milwaukee, said this month it relocated its call center from Brown Deer, WI, to a new facility in downtown Milwaukee. The 100,000-square-foot center will provide services for customers of M&I Data's financial services clients. M&I Data Services, a division of Marshall & Ilsley Corp., provides technology and e-banking solutions for financial services firms.
Nebraska Public Power District, Columbus, NE, said this month it would open a contact center that will centralize the electricity provider's customer care functions in a single site for customers throughout the state. Communications and convergence solutions provider Norstan Inc., Minneapolis, is assisting the utility in building the center.
PowerTel Marketing Group, Lewiston, ME, said last month it would relocate its corporate headquarters and call center to a 15,000-square-foot facility in Auburn, ME. The move will allow the company, which provides a variety of services to the telecommunications and call center industries, to consolidate its telecommunications operations with its administrative and fulfillment functions.
