Returns management solutions provider Newgistics Inc. will announce today that Bergdorf Goodman, a Neiman Marcus-owned exclusive retailer, is expanding use of Newgistics' SmartLabel to all seven floors at the retailer's New York City flagship store.
This expanded offering of SmartLabel gives Bergdorf Goodman's clientele greater convenience, eliminating the need for customers to make multiple trips to the store to make a return, Austin, TX-based Newgistics said.
Since February, Bergdorf Goodman has offered SmartLabel for returns of all online purchases and a portion of in-store purchases.
Newgistics lets these customers detach a preaddressed, barcoded SmartLabel from their order summary, affix it to their package and drop it anywhere in the U.S. Postal Service system. Newgistics intercepts the package, scans the SmartLabel barcode and provides Bergdorf Goodman with details about what is being returned, including customer comments and tracking information.
In the past few months, Bergdorf Goodman has seen the advantages of providing customers convenient returns and now will offer SmartLabel to all in-store shoppers. When customers shop in the store, they can have their purchases and SmartLabel shipped directly to specified addresses.