AT&T Corp. and Quintus Corp. yesterday said they formed an alliance to market each other’s customer relationship management technologies and services to call center operators.
The companies said the eContact Suite of software products from Quintus, Freemont, CA, will enhance the AT&T product line by providing the ability for customers to personalize, route, manage and report on customer interactions across multiple communications channels.
AT&T, Basking Ridge, NJ, provides various interactive networking applications and professional services and products used by call center operators.
The terms of the marketing agreement were not disclosed.
